Website terms

These terms explain how you may use this website (incontrolonline.co.uk). The website is run by HPH Consultancy Services Ltd t/a Incontrol UK, Kenley, Surrey ("we", "us"). By using the website you accept these terms. If you do not agree with them, please do not use the site.

Company number 05413765. Office address: Sherwood Oaks, Frensham Road, Kenley, Surrey, CR8 5NS. These details have been confirmed by the business owner.

These terms cover use of the website only. They are not a contract for any product or service. How we use personal information is explained in our privacy notice.

The website is an information-only catalogue of the services and product types we offer. Descriptions, images and examples are general guidance and are not a quotation, offer or guarantee that a particular product or service is available or suitable for you.

Whether a solution works in your home depends on your property, existing equipment and requirements. Smart entry, networking, security and similar work is subject to a survey and to compatibility checks before we can confirm what is possible.

We take reasonable care to keep the website accurate and up to date, but we do not promise that every detail is complete or current. If something matters to your decision, please ask us to confirm it in writing.

Sending a quote request or any other enquiry through this website does not create a contract, and you do not buy anything by doing so. Nothing is booked, reserved or ordered, and you are under no obligation. Equally, we are not obliged to provide a quotation or to accept any job.

Please give accurate and complete details so that we can respond properly.

Prices, payment terms, how long a quotation stays valid, cancellation arrangements, warranties and guarantees are not set by this website. They are set out in a separate written quotation or contract, which we will give you before you agree to any booking. Please read it carefully; it is the document that applies to any work or products you choose to buy from us.

Nothing in these terms limits any rights you have by law when you enter into a contract with us, including any statutory rights to cancel.

When using the website you must not:

• give false details or use someone else's identity or contact details without permission
• submit unlawful, abusive or misleading content, or malicious code
• send automated, excessive or repeated enquiries, or otherwise try to overload the site
• try to gain unauthorised access to the website, its database, the private enquiries area or any connected systems, or interfere with their security
• scrape or copy the site in bulk, or use it in a way that breaks the law

We may block access or refuse to respond to enquiries where we reasonably believe these rules have been broken.

The website's design, text, branding and our own images belong to us or are used with permission. You may view the site, and print or share individual pages for your own non-commercial use, but please do not copy or reuse our material for other purposes without asking us first. Product names, logos, images and trade marks of manufacturers and other third parties belong to their owners, and nothing here gives you any right to use them.

The website may link to other sites, such as manufacturers or Google. We do not control those sites and are not responsible for their content, availability or privacy practices. A link is not an endorsement. Please read their own terms and privacy notices.

We aim to keep the website available, but we do not promise that it will always be uninterrupted or error-free. We may change, suspend or withdraw parts of it, for example for maintenance or updates, without notice.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are not affected.

The website is provided for general information. Subject to the above, we are not responsible for loss that was not a reasonably foreseeable result of our failing to take reasonable care or to comply with these terms, or for loss caused by you relying on general information on the site instead of a written quotation or contract confirming the details for your situation. Responsibility for any products or services we supply is governed by the separate written quotation or contract and by the law that applies to it.

We may update these terms from time to time. The version on the website when you use it is the one that applies. This version is dated 6 November 2026.

Questions about these terms or the website? Email richard@incontrol-uk.com.